by Beau M. Pedraza of league city,tx email beau_pedraza@juno.com
well first of all i am an ex-employee of comp usa for 7 months. i strongly believe that customers nowadays think that all we are there for is to be their servants and to basically kneel down towards their eminence. First and foremost do realize that we are paid on commission so of course we are going to ask you questions and basically pressure sell certain things. That is in our job description. second IF you buy software we can not just allow you to return it straight up that is called PIRACY and it is a crime. Many people d it and if a store gets caught doing things like that it is called A FINE!!!! so please mr. customer who can't use the program-do us a favor and please don't raise hell just because we won't commit a crime. Thirdly I am 17. That does not make me an idiot so please don't come into the store with a quote that is obviously forged from Best Buy saying that they have a lower price when we know you probably wrote in the price. The average teenager goes through jobs rather quick and me being an ex-Best Buy salesman as well can pick up on scams. Besides we're kids scamming unfortunately is not new to us. We are taught as salesmen to act twice our age and when we see customers who act half theirs it is a turn-off and we will AVOID you no matter the commission so if you whine about no help after berating an employee read between the lines. Now I'm not saying Comp USA is the best place in the world it has it's problems but believe me it's better than most places and the complaints i read are petty and rather useless.
by nate of wichita,ks email n/a
this is not a story i would just like to say to the person who wrote the above letter: people copy games and try to return them all the time you are just the same. you may not have copied the game but you can not exspect a store to bend there rules for you. i think you are being one sided about this whole thin you should have asked for some help installing the software if you need it i am sure the tec support at microsoft would help you after a few e-mails dont be such a baby about this cdr's where created and now we have to deal with the reality of piracy.
by MDarling of Sacramento,CA email snstjstr@aol.com
I purchased my complete system with extended 3 year onsite service warranty from CompUSA Direct on April 29 1998. Upon booting it up the very first time I was presented with an error message which the tech. dept. diagnosed as my motherboard. Altogether since I have owned the computer the motherboard has failed 3 times. The last time it failed I reported it on Nov. 7 1999 and still today Apr. 14 2000 my computer is not fixed. There have been excuses of my parts being shipped to places unknown to wrong and or broken parts being delivered to their repair centers to just plain old 'ooops sorry but you slipped thru the cracks you will have to start over by calling our call center and opening a new service order. My only resort is to sue CompUSA to get my money back......there should be some sort of 'lemon law' protecting the consumer from these types of situations.
by ken s of seattle,WA email anonymous@seattle.net
I bought a Compaq Presario from CompUSA in May of 1999. When I bought it the salesman told me I should buy an extended warranty from them. He said it covered the screen even if I should break it myself and any other problems I might have for the next 3 years. If they could not fix it they would give me a replacement at no cost. HA I have it for about a year with problems with the DVD Player locking up and battery problems. I contacted the Compaq website and downloaded software upgrades to fix the problems to no avail.Ok so about 13 months later (AFTER BUYING THE COMPUSA 3 YEAR EXTENDED WARRANTY) I take it in to COMPUSA Jerk Support because my Laptop has a problem booting. I was getting a key stuck error while booting. The jerks are telling me my warranty is void because supposedly they claim liquid got inside. I am very careful with my laptop and do not allow liquids closer than 3 feet from it. They proceeded to take the cover off and showed me a smudge on the inside and claim it was liquid. B.S. ....... I then took the computer to a reputable Tech and he had it working just fine in a short period. Those F..k Heads at COMPUSA Must be trained to tell anyone that brings in a warranty item that they have misused it. NEVER EVER EVER EVER BUY A WARRANTY FROM COMPUSA YOU ARE WASTING YOUR TIME AND MONEY
by can't say... of again, can't say,? email jellooopimp@yahoo.com
i don't know whether or not you still update this page, but i am sending this in the hope that you do. i used to work for compusa... i finally quitquite recently. i am currently jobless, which while is financially hard, is fine, because not working at all is 1000 times better than working for compusa. i was hired into a brand new store as a corporate account manager. i was thoroughly thrilled. it was like a dream come true.. brand new store in a brand new market area... the store didn't even havemerchandise yet. along with the other 30 or so peoplethat had been hired into the store in variouspositions, i put the store together, piece by piece. we put together the shelves and the registers, and thecounters... everything. it was alot of long, hardwork. after it was all assembled, we had to put ALLthe merchandise out... hundreds of thousands ofdollars worth of merchandise... and we had to unload and unpack all of it and find a place for it. we did it... the whole store took about 2 1/2 weeks to put together. finally i could get to my job... corporate selling. i had my own desk and computer and i got to dress nice, not in the typical red shirt and khaki's one day, about 4 days after the store had it's grand opening, i came to work and tried to sign onto my computer, but i couldn't. i had been locked out. i went to the general manager along with a fellow account manager, and he told the both of us that our jobs had been cut. that we were no longer needed. he said that he would be happy to give us great references. he said we were welcome to stay on the compusa team as hardware sales (computer sales) people. we did so, and we took to wearing the godforsaken red shirts and khakis. i was thoroughly miserable. they put me in a tiny little island in the hardware section. my job was to sell digital cameras and pda's. i did this, and i did it well. in the back of the store, in what used to be the corporate offices, there is a dry erase board where all the sales people are publically scored. we all had sales goals to meet... and warranty sales.. we quickly learned that you could sell 25 computers a day (impossible.. but lets hypothetically say) but you would be frowned upon unless you sold the warranty. they didn't give a shit unless you sold the fucking warranty, which is a piece of crap. my goals were equally as high as everybody else, even though i didn't sell higher priced items. i sold fucking cameras. my goal was $15,000 a week. i only sold max 5,000... and that was rare. and i got in trouble for having such low sales, even though i wasn't given the opportunity to sell items that would put me at or at least near my goal. finally, after 5 months of this bullshit, i got a cushy job in the tech shop as the technical administrator. i loved the tech shop. i was even forgiving the company for raping me anally. oh, guess what? 4 weeks after i was in the shop, they restructured the tech shop. they fired my boss who was the tech shop manager. they did this to almost every tech manager in the whole country. i was so upset, but again i was promised that while he was gone, my job was safe. what they did was get rid of all the tech shop managers, and they made all the tech admins the new "supervisors." this meant that i would essentially be the tech shop manager, without the title and the salary that the managers got. well, they didn't give me that job... they said i was too new to the job and i didn't know the ropes yet... so they gave my job to a tech (he had the job previously, but they made him a tech and gave me his job...) once again i was a hardware salesman... this time i sold computers. those pieces of shit. never buy a hp or compaq.. if you do you need the warranty which is a piece of shit, but at least you are covered... as far as sony goes... we couldn't even repair those... we had to send them out. a sales person will tell you that they do it all in house, blah blah blah. no. i was the one to send the computers out and i ordered parts and i had to tell people that they owed usmoney, even though they had been told by their sales person that all costs were covered by the warraty. but even though the warranty didn't cover most things... the techs usually found a way to fix it without charging the customer. i will give them credit there... anyway... i had been anally raped by the company twice.. and i was miserable. it was no secret either. i made it very clear that i hated the company. but i sold with a smile on my face.
i was very professional even though i felt sorry for the thecustomer. most of the time i told the customer to go check out dell... just for comparison... once they did that they usually bought dell. (i own a dell and i can say from experience, they rock. product and warranty) i feel that i have done a great service to the customer by suggesting dell. i have (sort of) done compusa favor too... because that is one less customer publically bashing compusa... and i helped my own concience... a little. i got fed up, and quit. i was kind enough to put in my 2 week notice.. and i worked it. i was treated like a lepor by all managment after i put in my notice. i wasn't the only one who noticed it either... all my coworkers saw it.. and i finally confronted managment. of course i was told it was all in my head. at the end of my 2 weeks, i left quietly.. leaving behind a wonderful goodbye letter. it was so hard for me to say something nice about everybody, but i did in the letter... when i went in to get my final paycheck, guess what? they didn't pay me all my hours. they shorted me 20 hours. on purpose. i'm still trying to get that money. (in fact i'm on the phone with the ops manager right now) here's hoping i get it... i miss the friends i made there... the only reason i stayed as long as i did is because of the people. I liked most of my coworkers and we had some good times... but the managment needs to get whats coming to them. i hope my story is an asset to your site and i hope many people read this... its no secret to anyone who works at that store (some of them love this site) who i am... so hi guys. just in case this makes ANY difference to my case, i am a woman.by Bill Keo of Attleboro,MA email BillKeo3@yahoo.com
My Complaint About Compusa !! First I purchased 32M of Sdram , The Box say's Compusa on it, the box also
says 100% Guaranteed Compatibility !! The Box also Says Lifetime Warranty !! The Most extensive Warranty in the Industry !! Well The 32megs of Sdram Is junk not only that . I tryed to exchange it and was told that the sdram is good . But that Compusa does not sell that sdram chip . So i got screwed 3 times without even a kiss . First when I bought the junk Ram . Second when the ram is not even the kind they sell . So I assume that someone switch it before It was sold to me. Third when it burnt my motherboard , Did i mention that when I gave it to the sales clerck and operations manger they brang the ram into the back room to be tested ! When they Retured with the ram . I was told the ram tested good !! I was then informed that it was not compusa's and I was trying to rip them off !!!!! Then the Operations manger took the ram out of the anti static case and held it in her hands Ungrouded and on a carpet . And told me it tested good , When I protested that She was holding the ram in her hands ungrouned , and on a carpet that it was probably junk now . Perhaps you could test it again . I was told to leave the store . And I Said whats your name and she was kind enough to give me her card with her E-mail address and fax number . Perhaps some of you might like to complain to her directly . Linda Reppucci Compusa inc 1385 south washinton Street North Attleboro Massachusetts 02760 1-508-699-3204 Fax 1-508-699-3215 linda_reppucci@compusa.com Operations Manager Of Course when I got home I called the number on the box the ram came in and I got the old pass the buck to someone else for an hour or so . thanks for the web sight be sure and let linda know how you all feel . BK
by Oleg Knaz of Philadelphia,PA email olegkn@netzero.net
CompUSA
103 Franklin Mills Bl, Philadelphia, PA On 12/10/00 I bought a Compaq Presario model 12XL300 notebook computer. At the time of purchase, I was told it had active matrix display. There was also a written description on the counter saying that this model comes with the active matrix monitor. I did not expect any tricks so when I came home I removed UPC code from the box and mailed my rebate form along with it to Compaq. Next day, I found out that it really had an HPA screen. So I decided to get what I initially wanted - active matrix model. I felt like being cheated. When I came to the store and asked them to exchange it for the model I really need because I work a lot writing code and need the better active matrix screen, they refused to exchange it on the ground that UPC code was removed. However, I told them I wouldn't do it hadn't they misinformed me. Now, everyone should not to trust CompUSA sales people. First they lie to you by selling something you wouldn't otherwise buy. Then, you end up with the item you cannot use. My advice is to check all specifications and not to trust them. Oleg Knaz Olegkn@Netzero.netSubmit Comment
by Jeremy of Boise,ID email greatgerm@netzero.net
To the moron that is complaining about the HPA screen on the Compaq laptop:
Did you refuse to look at the demo that was on display or do you just not know how to read? The main reason for having an item on display in a store is to inspect it. I guess you just couldn't believe your eyes and had to convince yourself that the sign for the more expensive laptop had the specs for the one you bought. Some people are just downright dumb.by Jeremy of Boise,ID email greatgerm@netzero.net
P.S.
It isn't legal for a retailer to accept a return of a product without a UPC barcode. But I guess legality doesn't matter to most pigheaded customers.2/11/2001 12:234/10/2001 20:345/29/2001 15:105/29/2001 15:256/1/2001 15:156/24/2001 11:37/25/2001 20:3210/17/2001 14:1910/17/2001 14:3810/17/2001 14:3812/10/2001 11:412/10/2001 11:13DO NOT PAY WITH CASH; GOD FORBID IF YOU HAVE TO RETURN THE ITEM. SHAME ON YOU COMP USA BOB CONQUEST1/17/2002 11:26I have a complaint about rebates offered through COMP USA. I am still waiting for a $20.00 rebate mailed in good faith on April 14/01. We waited through the time recommended. After 8 weeks a phone call was made to 1-800-773-6709 the number provided for customers to inquire on rebate status. The line was active and a voice on the other end informed us that they had indeed received our documentation and request for the rebate.We were promised that the rebate would be sent right out to us. We waited. More weeks passed. Still no rebate. We called the 1-800 number a second time. The number was now inactive. We then tried to make contact again through the web address provided. www.rebatestatus.com This took us everywhere but where we expected. What's going on with these phony rebate offers? Customers shouldn't have to hound you for rebates promised. We are upset and ready to contact the Better Business Bureau to report what is tantamount to fraudulent business practises. I can't begin to imagine how many dollars are stolen from your customers. Many people likely never follow up on these rebates for a variety of reasons - forgetfulness - lack of documentation - etc. and it looks to me like that is exactly what the company is counting on. Believe me we haven't given up on this matter yet. You owe us $20.00. If you don't want to pay out on rebates, then don't entice your customers to buy with false offers. E.J. Strom1/17/2002 11:311/17/2002 11:37This page is very hard to read. You shouldn't use such a dark background. White background with black letters would work much better. I'm currently taking a web design class and this is basic instruction. Also my post was tagged onto the end of the previous post. I'm sure the person who posted before me won't want my opinion to be considered as his. Have a look. E.J. Strom1/18/2002 20:38** Power button would not turn on/off rendering the laptop USELESS ** Brought Laptop to Richmond Va. site for repair, Customer service mgr. stated and I quote "your system board is a bad, it would be cheaper to buy a new laptop" ** After paying the $125.00 service/diagnosis fee, he told me "you should of went with Dell" ** Wrote a letter to Corporate HQ: No Response ** Wrote a 2nd letter to Corporate HQ: No Response ** Wrote a 3rd letter to Corporate HQ: No Response ** Wrote a 4th letter to Corporate HQ: No Response I finally packed the Laptop in the nice ($75.00) leather case that I purchased w/ the laptop and, sent it to the CEO's house attached with a letter saying "Your trash is not worthy enough for my Garbage Can" Thanks for Nothin 3/13/2002 19:474/10/2002 11:174/10/2002 16:3I purchased a TAP service contract for a lap top. The sales person talked me into buying a top-of-the-line plan. I got the detailed pamphlet about the plan only after I made my purchase. When I looked at it, I saw that I paid for home delivery (on a lap top?). I called the store, and I found out I could have purchased the exact same service (minus uneeded home delivery), at $100 less. I told them I didn't need or want home delivery. I asked for the difference in the money back. They refused. Anyone have a similar problem ? 4/19/2002 15:40 One Disgruntled Comp USA Customer4/21/2002 6:434/22/2002 12:415/5/2002 5:375/5/2002 5:555/16/2002 7:45free software downloads from the manufacturer. When I got to the point of filing the rebate claim, I discovered on Toshiba's website that the rebate offer had expired in April. The laptop powered up perfectly, with a "Toshiba free software download" icon all set up but leading to nowhere. Apparently the software offer had already expired as well. Neither CompUSA nor Toshiba seem to care, now that they have made the sale. Ever so fortunately, my wife is an attorney. We'd love to resolve this peacefully, but the ball is now in their court. We only need to know from whence and when our fifty bucks is coming. Small Claims Court is quick, easy, and ever so effective. 5/22/2002 7:225/28/2002 15:5I purchased a "Virtually Indestructable Keyboard". Being the kind of person who doesn't believe in returning merchandise, I discarded the pakaging without thought. The next day, I noticed the B and N key didn't work. In addition, the silicon keyboard had bubbled. Surmising that my past purchases from CompUSA, and the poor quality of the keyboard, would prompt management to forgive the missing packaging and refund my purchase (minus the 15% return fee)was a mistake. Instead, the sales manager told me, that without the packaging present, he would only exchange the keyboard for the same model. When I brought up my past purchases and that I thought it outrageous for a store to lose a long-time customer over $40.00, the sales manager told me he didn't care and that he believed their policy fair. I tried to level with him and acknowledged --perhaps the reason he was standing so firmly to their return policy was that his hands were tied. He quickly responded with, "No, my hands aren't tied...I'm just not going to do it." He then cooly excused himself and walked into the backroom while one of his grunts looked on. I told the remaining person to keep the keyboard as a gift and that I'd never be back. I've been in sales for ten years and have broken the rules for customers EVERY TIME a situation has come up that may jeapordize the person's continued patronage. It's called "customer service" -- something the Murray, Utah CompUSA doesn't know anything about. Moreover, the outrageoue statement made to me by the sales manager clearly shows the Company needs a lesso5/28/2002 16:36I purchased a "Virtually Indestructable Keyboard". Being the kind of person who doesn't believe in returning merchandise, I discarded the pakaging without thought. The next day, I noticed the B and N key didn't work. In addition, the silicon keyboard had bubbled. Surmising that my past purchases from CompUSA, and the poor quality of the keyboard, would prompt management to forgive the missing packaging and refund my purchase (minus the 15% return fee)was a mistake. Instead, the sales manager told me, that without the packaging present, he would only exchange the keyboard for the same model. When I brought up my past purchases and that I thought it outrageous for a store to lose a long-time customer over $40.00, the sales manager told me he didn't care and that he believed their policy fair. I tried to level with him and acknowledged --perhaps the reason he was standing so firmly to their return policy was that his hands were tied. He quickly responded with, "No, my hands aren't tied...I'm just not going to do it." He then cooly excused himself and walked into the backroom while one of his grunts looked on. I told the remaining person to keep the keyboard as a gift and that I'd never be back. I've been in sales for ten years and have broken the rules for customers EVERY TIME a situation has come up that may jeapordize the person's continued patronage. It's called "customer service" -- something the Murray, Utah CompUSA doesn't know anything about. Moreover, the outrageoue statement made to me by the sales manager clearly shows the Company needs a lesso6/19/2002 8:59In response to your bashing of CompUSA in a webpage let me point out your faults being the idiot you are. Epson doesn't nor have they ever had BLACK AND WHITE cartridges. Plus you are the idiot buying the Epson. Software can't be returned due to copyright laws. Gee haven't you learned anything from Microsoft. Get a life and quit bitching. Proud to work at a great company.6/27/2002 21:28/9/2002 19:19/2/2002 23:539/26/2002 8:2510/21/2002 16:55I needed a 3.6 volt battery for my Mac G4. The tech person advised me he had them in stock and the price was $50.00. He had me pay for the item first before he would give me the battery. I mentioned I felt the price was steep but was informed that is what the cost is for something of this type. The product I received was not packaged, just a loose battery. For all I know this battery could have come out of a display Mac G4 that was on the floor Although I went ahead and purchased the battery, I felt a need to make a price comparison. I stopped by my local radio shack and to my dismay, there was the same battery on a display rack, packaged and priced at $12.50. Big difference from a $50.00 price tag. I then returned to the Comp USA store, Pleasanton, CA for a refund. I might have thought this was a mistake on the part of the tech rep who originaly sold me the battery, but not so. The person who gave me my refund was in a different part of the store and was a different person. Before he would give me a refund he inquired as to why I was returning the battery. I told him I was overcharged by $37.00. He then asked me where and what I paid for the second battery. I said $12.50. With that he advised me he used to be an Apple tech and that Comp USA couldn't even buy a battery of this type for that price. Needless to say I left the store doubting anyones credibility at Comp USA. What I find interesting is that your Concord store does not stock this battery nor could I find it on your web site. I might add this is not the first time I have been hustled at this store. Last year I purchased an HP DeskJet 932C and was told I should also purchase extra color ink cartridges. I was told by the sales person that the cartridges that come with the HP printers are only half full. I have friends that work for HP, and this is not the case. This will be the last time I do business with comp USA. 11/19/2002 8:47I find this website a nusiance where disgruntled people come to waste their time and pretty ameturishisly put on the net. 12/17/2002 15:16DAUGHTER. THE MANAGER (ERIC GOLDBERG) TOLD ME I COULD HAVE A TIME PAYMENT PLAN (WITHOUT INTEREST) FOR ONE YEAR. SOUNDED GOOD AND I ACCEPTED. TODAY (12/17) I RECEIVED A CONTRACT FROM HOUSEHOLD BANK (COVERING THE PLAN). THE MANAGER NEVER TOLD ME OF THIS. I AM 79 YEARS OF AGE AND DON'T HAVE TO WORRY ABOUT BEING UNEMPLOYED BECAUSE THAT IS ONE OF THE COVERAGES. I AM VERY DISAPPOINTED IN COMPUSA, AND WILL NEVER BUY ANYTHING THERE AGAIN. DAVID ERKESS12/29/2002 17:391/5/2003 18:23I tried to exchange a cell phone headset that I had purchased as a gift, that ended up not supporting the type of phone I had bought it for (packaging was misleading). To be honest, I showed up on the 15th day after purchase (one day after the 14 day policy) and all I asked for was an exchange or store credit. The lazy customer service clerk said, "no way" and said "you're coming here waaaaaaaaaaaaaay after the return policy was over." Both him and Billy, the frosty-haired store manager, claimed I was more than 5 days over the limit, and made a point of saying it pretty loudly so other customers could hear. I kept doing the math and said I was only 1 day over, and asked for some accomodation. They refused. Needless to say, I'm never shopping there again, and will be revoking my company's corporate account with them. It's sad that they're so fixated on their rule that they're willing to forgo thousands of dollars in computer sales to my company than exchange a measly $30 headset, but that's the lazy SF "Superstore" for you. AVOID IT ALL COSTS!!!!1/6/2003 16:381/11/2003 17:43the service department and other staff at an Arlington, Texas location. Will NEVER shop here again, and will tell everyone I know the same. Shameful.1/18/2003 8:91/23/2003 14:122/9/2003 19:46on 27 dec 2002 i purchased a dvd burner, video interface, memory upgrade, and blank dvd discs from comp usa store well i then contacted 1-800-yada yada yada explaining the whole problem and, was told, (paraphrasing)tough luck. at this time, iam still waiting for a response from cust. service management. hell will sooner freeze over3/17/2003 10:8by selling used stuff every time somebody returns a item they place it back on the floor with out checking it to see if it works and also their techs dont know what their doing to the point of installing the wrong memory module on a customer computer and frying the board at the same time to just blame the customer for it with out giving them a refound for their actions... All this is lead by their general manager Favio Silva. favio_silva@compusa.com and bill galligar bill_galligar@compusa so next time you drope by this town think about it twice before bringing your computer for service...................:)3/22/2003 7:47When they let us in the store I found the shelf empty for the printer I had wanted. When I asked a sales person, they said they sold out of them during the day (at the sale price listed only to start at this 6pm sale). I asked to see a manager immediately. The manager said they were indeed sold out, but would I be interested in buying one that was $75.00 with rebate. I said no because I came in for this particular brand. They refused to give me a rain check or help in any other way. This to me is a perfect scenario of "Bait and Switch". I intend to contact the Better Business Bureau immediately.3/22/2003 7:59When they let us in the store I found the shelf empty for the printer I had wanted. When I asked a sales person, they said they sold out of them during the day (at the sale price listed only to start at this 6pm sale). I asked to see a manager immediately. The manager said they were indeed sold out, but would I be interested in buying one that was $75.00 with rebate. I said no because I came in for this particular brand. They refused to give me a rain check or help in any other way. This to me is a perfect scenario of "Bait and Switch". I intend to contact the Better Business Bureau immediately.6/3/2003 20:58The idiot that manages this location should be ashamed to collect a paycheck and CompUsa corporate geeks should be slapped with a sock full of shit. Many stores have gone out of business on 57th Street and I hope CompUsa will soon follow. 6/3/2003 20:59The idiot that manages this location should be ashamed to collect a paycheck and CompUsa corporate geeks should be slapped with a sock full of shit. Many stores have gone out of business on 57th Street and I hope CompUsa will soon follow. 6/12/2003 13:37For over 6 months I have been trying to get a job at Comp-USA. I applied for 7 positions at 2 locations found on the Comp-USA website. I have more then enough experience to do the work that they require. I contacted the manager of the stores and they would not return my calls. I contacted the Corporate headquarters HR department it took me several phone calls, the operator at the HR department sent me to a voice mail to which I found out went to a former employee that worked there. (3 months before) I finally got a hold of Heather in the HR department, which told me about the voicemail and told me they had a hiring freeze. Although they were still posting jobs on the website. I have sent numberous emails to her and the managers of the stores without a response. I did not check the website out for any positions for about a month, and yesterday I found 3 positions and not one time have they contacted me for an interview or to offer me a position with in the company. So I fired off a few more letters again and as of today I have not received a single response. Comp-USA must be collecting data off the website for marketing purposes. I will never shop at Comp-USA again.... they are Chump-USA are far as I am concerned. Boycott them and tell your friends and family not to shop there. I used ro shop there all the time and told others before I tried getting a job there. After my experience trying to get in to CHump-USA and seeing all the complaints about them, they have no business running any kind of business. I have over 10 years in the computer business and ran my own company for over 5 years. Please help me and others, by boycotting COMP-USA for life, let's put them out of business. Thank You Gary PS The Customer Rating: Nothing they can do will ever help them .... 6/12/2003 13:45For over 6 months I have been trying to get a job at Comp-USA. I applied for 7 positions at 2 locations found on the Comp-USA website. I have more then enough experience to do the work that they require. I contacted the manager of the stores and they would not return my calls. I contacted the Corporate headquarters HR department it took me several phone calls, the operator at the HR department sent me to a voice mail to which I found out went to a former employee that worked there. (3 months before) I finally got a hold of Heather in the HR department, which told me about the voicemail and told me they had a hiring freeze. Although they were still posting jobs on the website. I have sent numberous emails to her and the managers of the stores without a response. I did not check the website out for any positions for about a month, and yesterday I found 3 positions and not one time have they contacted me for an interview or to offer me a position with in the company. So I fired off a few more letters again and as of today I have not received a single response. Comp-USA must be collecting data off the website for marketing purposes. I will never shop at Comp-USA again.... they are Chump-USA are far as I am concerned. Boycott them and tell your friends and family not to shop there. I used ro shop there all the time and told others before I tried getting a job there. After my experience trying to get in to CHump-USA and seeing all the complaints about them, they have no business running any kind of business. I have over 10 years in the computer business and ran my own company for over 5 years. Please help me and others, by boycotting COMP-USA for life, let's put them out of business. Thank You Gary PS The Customer Rating: Nothing they can do will ever help them .... 6/14/2003 22:86/14/2003 22:14When trying to use my credit card, the sales clerk tells me i need a Drivers Liscense, i show a her a valid picture id i obtained from my University. The manager comes out and tell me the my id doesnt mean sh***T. Then he has the audacity to say he goes to the same school and has the same type of identification card. SO i asked him i know not everybody who uses a credit card in compUSA necessarily own a car. what forms of id do they show??? it took him 5 minutes to come up with a bullSH**T made up story about how they normally pay cash or use some non drivers ID? What gets to me is the fact the manager goes to my School and of all people should know that my id is a legit document??? 7/23/2003 13:187/31/2003 13:2110/7/2003 23:2910/21/2003 18:39to whom it may concern, 3 times, in as many weeks, i frequented your fresno store to take advantage of advertised specials. 3 times, i was told the items were out of stock. the first was a gamecube bundle for my kids. i could partially understand that one, i went to the store 5 days after the ad was published. the second was an online gamecube special with in-store availablity. the website said it was in stock. i called, the rep said it was in stock. i went to the store, it was out of stock. i was told, the computer inventory is often wrong?! today, i sent my wife to buy the new microsoft office and take advantage of the advertised bundle special. what do you know, half the advertised items are "OUT OF STOCK". 4 hours after the on sale, you are out of your advertised specials. it may not be 'false advertising' but, it sure is a BAD business practice. great topic for my radio program, don't ya think? maybe that's why there are 6 walmarts and only 1 compusa in fresno, "GOOD CUSTOMER SERVICE"12/8/2003 18:4912/30/2003 17:32http://softnationproductions.com/compusa/index.php sign up and give your stories1/15/2004 3:271/20/2004 13:231/20/2004 13:291/28/2004 13:6I purchased the Fed. & state tax at Office Max, less than one mile from CompUSA. Office Depot in S.S. also sells the state tax. I haven't shopped in this CompUSA store for several years, and will continue not too. I used to be a customer when I lived in Virginia (DC area), but upon moving to Texas in 97 I found the local S.A. CompUSA store to be pathetic to say the least, and anti-customer.1/28/2004 19:382/20/2004 11:17Bottom line, KNOW what you are buying before you buy it. If you have a problem with what you bought, don't come in acting like an idiot because that will just get you worse service. Thank you!2/24/2004 9:103/17/2004 9:57I was asked "Is the product defective?" I responded to the cashier that it did not work. She then informed me that I would have to pay a 15% open box fee ($535 times 15% equalled $82.50). I asked to speak with the manager and told him that he had to decide whether enforcing this innane policy was worth losing all of my future business. With a smirk he informed me that he was going to enforce the policy. CompUSA's return policy is ridiculous and something needs to be done about it. Perhaps with enough pressure they will give in and be more reasonable. I would like to hear from people who have had similar experiences with the 15% open box fee. My email address is willbonnie8@hotmail.com.4/20/2004 23:156/4/2004 7:496/4/2004 7:498/6/2004 16:48/21/2004 0:8Thanks… 8/25/2004 9:50Thirty days ago I felt shopping at WalMart was for less fortunate people. I bought a "bundle" package from WalMart with the monitor, printer, PC, etc., all in one box. Two weeks ago my neighbor told me the machines with the Intel were twice as fast as the one I bought. I returned mine-full refund-and got the faster machine. It didn't matter if the mouse, monitor, printer worked perfectly or never had worked at all-no questions asked. And, they are 25% cheaper on identical items than CompUSA. In fairness, I'd hate to be holding stock in CmpUSA. WalMart is destroying competition but I got a much better deal for "ME" and let them negotiate with the manufacturers regarding returns. So I guess now I'm the guy I hated in 1970 driving a Honda! 9/10/2004 18:54 I'm starting page 4 of my documentation and plan to forward it to the company headquarters. Let me know if you are interested in reading it and I'll send it to you. Regards, Joe9/13/2004 12:1I have been in IT for many years and have had nothing but bad experiences with myself and my customers. Normally I would not use CompUSA for anything however during the past week I was in a rush, so a placed an order for 6 versions of windows XP online. They took my credit card, said the order was confirmed and to go to the store to pick it up within 72 hours, other wise the offer would no longer be valid. Ok, I thought its CompUSA “I should not be doing this” I better call to make sure they have my order, - They confirmed. However, when I went to the store they would not honor the price because of the size of the discount their own website gave me. They said it was in fact correct but that the sale expired 4 hours ago and even though you were well within the 72 hour period we told you we still will not honor the agreement. This is typical of the way CompUSA treats it customers, and this is only 1 example of many. So the moral of this story is never ever buy products from CompUSA; you will only regret it in the end and feel like you were ripped off. 1/7/2005 0:19I have made numerous calls trying to find the person in charge to talk to and I was given the wrong phone numbers. I just don't understand what has happened to customer service. I know I can't be the only one that this has happened to. The print on the rebate needs to be read with a microscope. I'm so pissed off I'm ready to stand in front of the store with a sign or take a full page ad telling people not to shop there.1/29/2005 0:241/29/2005 0:25I purchased a 3yr. Gold warranty ($500.00) with replacement value. This laptop 90 percent of the time was in service at their location as well as sent to specialists etc. over the same issue an estimated 20 times. I have worked with the corporate office (I have their names) of both the CompUSA locations of service and top personnel of their warranty company. I have not only ALL of the service requests I also have a chronology and a Macintosh referral affiliated with CompUSA stating that the unit be replaced. The units warranty was extended for one year for the inconvenience. The computer remained within the extended warranty in the shop. Today, January 28, 2005 the computer is around two months out of warranty and broken with the exact same problem. My computer was a lemon and CompUSA refused to uphold the warranty! 2/10/2005 10:18I have called and written several times to try to correct the problem but to no avail. My next step is to turn in a report to our Better Business Bureau.5/9/2005 16:485/15/2005 12:41Scott did none of the above. I definitely left feeling well cared for and that my computer was in good hands. I will return to Comp USA because of Scott and ask for him. I had gone to other stores for a couple of years due to the poor customer service at Comp USA. I hope you will pass this on to Scott in some form.7/9/2005 2:138/10/2005 17:428/23/2005 19:38/25/2005 18:168/25/2005 18:392/7/2006 19:53/20/2006 23:55Since I already had a printer to my home PC, it took me sometime to hook it up. It was then that I found out that the cable to the printer that I was sold was a PC to PC cable, not PC to printer. I went to two CompUSA stores, they would not even exchange it. It was over the 21 day return period, but it has been less than 90 days. I am not in a habit of returning things, but this was clearly their mistake. The product was clearly not used since all of the products I bought was in one receipt, and there was no other way to connect the printer. I spent over 2k before rebates. I thought they should at least affirm their sale by exchanging the cable. I went to two CompUSA stores, including the place I bought it from. They would not even exchange it. I needed a battery for my daughter's digital camera and a flash drive that day. Needless to say, I went to Fry's to purchase those. I still need a cable. I will not buy it from CompUSA. I will and have told this story over and over again to make sure that noone that I know will be a customer at CompUSA and be treated this way. 3/29/2006 13:194/6/2006 0:574/6/2006 1:44/12/2006 3:496/2/2006 12:97/12/2006 14:2812/7/2006 20:57I purchased 300.00 worth of merchandise at Comp USA on the 11 of November. I purchased an IPOD Dock a Printer some speakers 2 DVD Players etc. while we were shopping we mentioned to our salesperson that we were shopping for Christmas and not once did he inform us that we only had 21 days in which to return or exchange our purchases if we needed to. We shopped again on Thanksgiving Day and purchased another 400.00 in merchandise from Comp USA and again were not told what the return policy was nor did we see any signage. Now I realize that I should have paid more attention to the policy and did not; but after spending 700.00 in a retail store it would not seem that they wouldn’t quibble over returning 100.00 worth of that merchandise, as we did not need the items after making our 2nd purchase. I spoke to the Manager and he informed us that he did not even have to offer us a gift card which is not stated on the policy and I said that’s fine “so if I would like to bring back all my purchases that I made within the 21 days which are $400.00 you will give me a full refund on my credit card and he said “Bring them back”. Like it was no big deal to lose the sale or a customer. Now I am a retail manager and wonder what kind of Business sense that is because the Comp USA Manager at the Pearl Highlands shopping Center would rather loose 400.00 Dollars in sales and a customer than just 12/23/2006 12:812/26/2006 9:481/2/2007 21:38I tried to communicate via phone with the location manager (Kevin Irwin) but he NEVER had the professionalism to return my calls! COMPUSA is too big and has lost touch with many customers. They need to rethink their MANAGEMENT and EMPLOYEE training programs and put customer service back in. AND THEY ARE CHEAP, IT IS DIFFICULT TO FIND ANYONE TO HELP YOU BECAUSE COMPUSA IS TOO CHEAP TO HIRE ENOUGH STAFF TO MAN THE VARIOUS DEPARTMENTS AND LOCATIONS!!!!!3/20/2007 15:10Went to buy a stick of RAM for my box in. I knew exactly what I wanted so I went straight to the counter to ask for it. First I had to speak to an "expert" who gave me a handwritten slip with a SKU number (but I already knew that). Then he sent me to the cash register to pay for it. From the Cash register they sent me to wait at he service counter for pick-up. At the end of the day for one simple item I had to wait in three separate, long lines and waste one hour of my time. Next time I am ordering it on the internet. Better yet I will show their ad in my local computer store. CompUSA you suck!11/28/2007 14:25After downloading a software program I came to find that it was not compatible on my laptop. I promptly received a credit for the download. Great service. Right.........WRONG. I was continually billed for three additional months and had to call and have the charges removed. And just this month (seven months later) the charge mysteriously shows up again. Call customer service and I am told” It doesn't show up on our system, there is nothing I can do". After spending two and a half hours of my time I finally found a representative who was competent to remove the charge immediately. Repeated phone calls left on voice mail and e-mails are now ignored regarding my time spent resolving this issue. With the exception of one person.......IMO......COMP USA should go the way of vinyl records, beta formats, and those items are now extinct. It is no wonder your brick and mortar stores have closed here in NJ........your company is worthless. Home Page